FAQ
Where is the meeting point for the activity?
The meeting point for each activity is specified in the confirmation email. If it’s not, please get in touch with us.
Is it necessary to print the voucher or confirmation?
It’s not necessary to print it, but you should bring it either on paper or on your phone. You’ll need to show it to the activity guide.
What are the payment methods?
Payment must be made in advance through the website’s booking system. We use the Stripe payment gateway, which allows secure card payments. We do not have access to your banking details. In case of a refund, the amount will be refunded to Stripe and will be available in your account again.
Does the website not allow booking more spots?
All of our activities have a limit on the number of spots. If the website’s booking system doesn’t allow you to make more reservations, it means the activity is fully booked. Try another date.
I made the payment, but I haven't received the confirmation.
There could be two reasons for this:
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The booking process wasn’t completed correctly. In this case, the payment wasn’t processed, and the reservation hasn’t been confirmed. Please check your account to verify if the payment went through correctly.
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If the payment was processed, the reservation will be confirmed on our end automatically. If you haven’t received the confirmation, it’s likely that there was an error with the email address you provided. Please contact us to update your booking details.
Are there any discounts? For groups, Canary Island residents, etc.?
Normally, we don’t offer discounts of this kind. Our prices are already adjusted, so we can’t afford to lower them further. However, for some of our activities, you may find group discounts or discounts for Canary Island residents (this will be indicated when making the reservation).
Can I book for someone else?
No problem at all! We just need you to provide the necessary details for the booking.
What is our cancellation policy?
Refunds will only be issued for cancellations made more than 48 hours in advance. The refund will be processed through the same payment method used.
What happens if the weather doesn't cooperate?
The activity will be canceled if:
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The Aemet issues a weather warning that affects the area where the activity takes place.
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The sea conditions do not allow the activity to take place (Kayak, SUP, Diving, and activities that include boat transfers).
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The guide responsible for the activity determines that the weather conditions do not allow the activity to be carried out safely.
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For astronomy activities, it will be canceled if the sky visibility is zero before the activity starts.
In the event that these conditions occur and the activity has to be canceled in advance, a full refund will be issued through the same payment method used for the reservation.
If the cancellation occurs once the activity has already started, due to the guide’s decision based on safety reasons, whether due to weather conditions or illness of any participants, no refund will be given.